Support

Tell us what you were doing, your device, and your Android version, and we can usually pin it down quickly.

Email jacquesjdupreez@gmail.com and describe what you were doing, your device (TV or phone, manufacturer/model), and Android version. A screenshot of the FamilyFilterTV banner or the Diagnostics screen helps a lot.

Setting up FamilyFilterTV with Stremio

1. Install Stremio and FamilyFilterTV on the same Android device.
2. Open FamilyFilterTV once from the launcher to pick a filter profile (default Family) and whether subtitles are drawn on screen.
3. In Stremio, start a title, open the Player menu on the control bar (the picture-in-frame icon) and choose External.
4. Pick FamilyFilterTV from Android's "Open with" chooser and tap Always so this happens automatically next time.
5. On Android TV: OK pauses/resumes, ◀ / ▶ seek 10 seconds, ▲ opens the subtitle and audio-track menu, Back returns to Stremio and hands your playback position back to it. On phone, use the on-screen touch controls.
6. Watch the banner in the first few seconds of playback — it tells you where subtitles came from, or says plainly if none were found for that title (filtering can't work without a subtitle to read).

Known limits

• HEVC 10-bit video — some Android phones and boxes lack hardware decoding for 10-bit HEVC streams. Playback may stutter, drop frames, or fail to start regardless of FamilyFilterTV; this is a device/codec limitation, not something the app can filter around.
• Subtitles are required — filtering only works where a subtitle track exists, either embedded in the video or found by Stremio's OpenSubtitles add-on. No subtitle means no filtering, and the app tells you when that's the case.
• Notification-listener permission — the optional Diagnostics screen needs this Android permission to read what other apps are currently playing. It's only requested if you open Diagnostics, and you can revoke it any time in Android's notification-access settings.

Something not working?

Most playback issues come down to either a codec the device can't decode, or no subtitles being available for that particular title/release. If FamilyFilterTV crashes or the mute behaviour looks wrong, email support with the device details above and, if possible, which title and which add-on provided the stream in Stremio.