Support

Tell us what you were doing, your device, and your Android version, and we can usually pin it down quickly.

Email jacquesjdupreez@gmail.com and describe what you were doing, your device (TV or phone, manufacturer/model), and Android version. A screenshot of the Family Filter TV banner or the Diagnostics screen helps a lot.

Setting up Family Filter TV with Stremio

New here? Get set up walks through installing Stremio and Family Filter TV, linking a TV, and turning on subtitles, from scratch. The short version:

1. Install Stremio and Family Filter TV on the same Android device.
2. Open Family Filter TV once from the launcher to pick a filter profile (default Family) and whether subtitles are drawn on screen.
3. In Stremio, start a title, open the Player menu on the control bar (the picture-in-frame icon) and choose External.
4. Pick Family Filter TV from Android's "Open with" chooser and tap Always so this happens automatically next time.
5. On Android TV: OK pauses/resumes, ◀ / ▶ seek 10 seconds, ▲ opens the subtitle and audio-track menu, and Back returns to Stremio. On phone, use the on-screen touch controls.
6. Family Filter TV tells you on screen if filtering is unavailable for the title.

Following along in Netflix and other apps

How does follow mode work?

Follow mode lets Family Filter TV follow along while you watch Netflix and other apps on an Android TV or Google TV. Start the title in the app on the TV, pick the same title in Family Filter TV on your Android phone, and the TV mutes the swearing. When the episode ends, the TV follows the next one by itself. Muting is best effort.

The quick start in the setup guide has the five steps.

Does the phone listen to my TV?

Only when it has to. With Netflix on your Android TV, the TV reads where you are in the film by itself. When the TV or a Windows computer cannot tell, the phone finds the place by listening. Once you have allowed the microphone, it starts by itself when you follow a title, usually within a few seconds of clear talking, and it keeps listening while the Follow screen is open so it can correct itself after a pause or a skip. Tap Stop to stop it. The sound is turned into words on the phone and compared there with the subtitles. Nothing is stored or sent anywhere. See If it is not in sync and the privacy policy.

What are the limits of follow mode?

• Needs Family Filter TV on an Android TV or Google TV device and on an Android phone.
• English titles only for now.
• Does not work with the built-in apps of Samsung, LG and other non-Android TVs. See Will it work on my TV?
• Family Filter TV is not affiliated with Netflix.

Known limits

• HEVC 10-bit video — some Android phones and boxes lack hardware decoding for 10-bit HEVC streams. Playback may stutter, drop frames, or fail to start regardless of Family Filter TV; this is a device/codec limitation, not something the app can filter around.
• Filtering availability varies by title — supported subtitles are required, and the app tells you when filtering is unavailable.
• Notification-listener permission — the optional Diagnostics screen needs this Android permission to read what other apps are currently playing. It's only requested if you open Diagnostics, and you can revoke it any time in Android's notification-access settings.

Something not working?

Most playback issues come down to either a codec the device can't decode, or no subtitles being available for that particular title/release. If Family Filter TV crashes or the mute behaviour looks wrong, email support with the device details above and, if possible, which title and which add-on provided the stream in Stremio.