Delete your Family Filter TV account

Last updated: 31 October 2026

This page is for the Family Filter TV app (Android package com.familyfiltertv.app, and the Family Filter TV iPhone app), made by Jacques du Preez. You can delete your account, and the data we hold about it, yourself in the app, or by email.

Delete your account in the Android app

Open Family Filter TV on your phone and sign in as the account owner (a TV cannot delete the account).
Go to the Account tab and tap Delete account.
Step 1 of 2. Deleting your account does not cancel your Google Play subscription. Cancel it in Google Play subscriptions first, or you will keep being charged. Then tap I have cancelled it, or I have none.
Step 2 of 2. Confirm. You will be asked to sign in once more to prove it is you (Google, or your password for an email account). Tap Delete my account.
The app signs you out and your account is gone. If you change your mind, tap Keep my account before the last step.

Delete your account in the iPhone app

Open the Account tab, tap Delete account and follow the same two steps. Cancel your subscription in your Apple Account subscriptions first: deleting the account does not cancel it.

Delete your account by email

If you cannot use the app, email jacquesjdupreez@gmail.com from the address on the account, with the subject "Delete my Family Filter TV account". We will delete the account and the data below. Cancel your subscription in Google Play or your Apple Account first: we cannot cancel it for you, and it keeps billing until you do.

What is deleted

Your account: the sign-in (email and password, Google, or Apple) and the email address held with it. The random user id is not a thing we can delete from every record: see the next section for the few records that still contain it.
Your household and everything in it: your devices (id, model, name, kind, last seen), your filter and playback settings, your invite code and invite list, link codes, notification-access flags, and the follow-mode data synced between your phone and TV (title, season and episode, subtitle file, position, timing).
Your subscriber record at RevenueCat, our subscription service.
Your name on friends' invite lists: if you were invited, the person who invited you keeps their count but sees "A friend". If you invited others, their rows stay but no longer point to you.
Your votes on which episode numbers match, which no longer count after you leave.

Google Analytics for Firebase data is not linked to your account. It is random app-instance data, and detailed events are kept for two months, after which only totals remain.

What is kept after deletion, and for how long

Deleting your account removes the sign-in and your household, so we can no longer match the account's old random user id to you through the app. But that id is not erased from every record. These records stay for a fixed time, then a daily job deletes them. They are the only ones:

Free-week records. Kept 2 years from the free week. An unsalted one-way hash of the email address and of the device id, with the date and kind of the free week. The user id is removed from them. They stop a deleted account being recreated with the same email or device to collect another free week: fraud and abuse prevention, a legitimate interest under section 11(1)(f) of South Africa's Protection of Personal Information Act (POPIA).
Creator commission records. Paid records are kept 5 years from the payment, then deleted. For creators who referred subscribers: the amount the subscriber was charged, the tax and store shares, the commission owed to the creator, the currency, the date, the creator's code, the store transaction id and the account's old random user id. No name and no email. Kept for accounting and tax records. A record that is not paid yet (held, waiting for review, or part of a balance below the payout minimum that carries forward) is never deleted until it is paid. The marker of a subscriber's first payment, which decides the commission rate, goes once none of their entries is left.
Purchase-event log. Kept 5 years from the event. The account's old random user id, the type of event (for example started or ended), the product and the time. No email and no price. Used to count how the service is doing.
Shared timing votes. Kept, with no deletion date. A plain number (how far a subtitle file was out) filed under a hash of the user id, which helps other households' timing. It holds nothing else, and we do not use it to identify you. We do not delete these on a timer because removing old votes would let one new vote overwrite the timing everyone shares.
Totals. Counters such as launch-offer seats hold no personal data and are not deleted.
Purchase records held by Google or Apple. Your payment history belongs to the store and follows its own rules. Delete or manage it in your Google or Apple account.

How long things take

Deleting in the app: the data under "What is deleted" is removed as part of the same request. When the screen says your account has been deleted, it is.
Deleting by email: a person handles the request by hand. No deadline is set in the system; we reply to confirm when it is done.
Link codes for activating a TV expire after 2 minutes.
Google Analytics for Firebase: detailed events are kept for two months, after which only totals remain. They are not linked to your account.
The kept records above: 5 years (paid commission records, purchase-event log) or 2 years (free-week hashes) as listed, then deleted by a job that runs every day. The shared timing votes have no deletion date.

Questions

Read the privacy policy, or email jacquesjdupreez@gmail.com.
Jacques du Preez, South Africa.